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Our Commitment
Radical transparency: If AI touches your data, you deserve to know exactly how and why.
Last updated: October 19, 2025
AI & Automation Usage
What We Use AI For
Internal Operations (No Customer Data)
- Documentation: Generating SOPs, guides, and marketing copy
- Infrastructure: Server provisioning scripts and automation
- Code Review: Security audits and configuration checks
- Support Drafting: Initial responses (always human-reviewed before sending)
Data used: ZERO customer data - only templates and configs
AI Tools We Use
| Tool |
Purpose |
Customer Data? |
| Claude Code (Anthropic) |
Infrastructure automation, docs |
NO |
| GitHub Copilot |
Code suggestions |
NO |
| ChatGPT |
Support drafting (reviewed) |
NO |
What We DON'T Use AI For
NEVER used on customer data:
- Analyzing your database contents
- Processing your application data
- Training AI models on your schemas
- Automated decisions about access or pricing
Customer Data Policy
What Data We Collect
Infrastructure Data (Required):
- Connection logs (IP, timestamp, success/fail)
- Performance metrics (query count, DB size)
- Backup metadata (size, timestamp)
- Billing info (Stripe handles payments)
What We DON'T Collect:
- Your database schema
- Your table contents
- Your application data
- Your query contents
Who Can Access Your Data
| Who |
Access Level |
Purpose |
| Jeremy (Owner) |
Admin (with permission) |
Setup, maintenance, debugging |
| Automated backups |
Read-only snapshot |
pgBackRest backup process |
| Monitoring |
Connection count only |
Betterstack uptime checks |
We NEVER:
- Sell your data to third parties
- Use your data for AI training
- Share with other customers
- Access without permission (except emergencies)
Emergency Access
When we might access WITHOUT permission:
- Active security attack detected
- Data corruption during backup verification
- Valid court order or subpoena
You'll be notified: Within 1 hour via email + full incident report within 24 hours
Automation Boundaries
Fully Automated (No Human Review)
- Daily backups (pgBackRest)
- Security updates
- SSL certificate renewal
- Monitoring alerts
- Log rotation
Semi-Automated (Human Review Required)
- Database provisioning (script + Jeremy verification)
- PostgreSQL upgrades
- Firewall changes
- Support responses (AI drafts, Jeremy sends)
Manual Only (No Automation)
- Customer onboarding decisions
- Pricing negotiations
- Security incident response
- Data deletion requests
- Refund processing
Third-Party Services
| Service |
Data Shared |
Purpose |
| Contabo VPS |
Database resides on servers |
Infrastructure hosting |
| Wasabi S3 |
Encrypted backups |
Backup storage |
| Betterstack |
Connection ping results |
Uptime monitoring |
| Stripe |
Email, billing info |
Payment processing |
| Netlify |
Form submissions |
Website hosting |
Encryption:
- Backups encrypted AES-256-CBC before Wasabi upload
- Database connections require TLS/SSL
- SSH uses Ed25519 key authentication
Data Retention
| Data Type |
Retention |
Deletion Method |
| Active database |
Until cancellation |
N/A |
| After cancellation |
30 days |
DROP DATABASE + backup deletion |
| Backups (Wasabi) |
30 days rolling |
Automatic expiration |
| Connection logs |
90 days |
Automatic rotation |
| Billing records |
7 years (legal) |
Encrypted archive |
Deletion Requests
Right to be forgotten:
- Email: jeremy@intentsolutions.io with subject "DATA DELETION REQUEST"
- Timeline: Database deleted within 24 hours, backups purged within 30 days
- Confirmation: Proof of deletion provided (screenshot)
Your Rights
You have the right to:
- Inspect: Request access logs
- Export: Download full database dump anytime
- Delete: Request immediate data deletion
- Audit: Request our security audit reports
- Opt-out: Request NO AI-assisted support
How to exercise:
AI-Generated Content Disclosure
AI-assisted on this website:
- About page story (AI-drafted, human-edited)
- Security documentation (AI-drafted from official sources)
- FAQ responses (AI-drafted, human-reviewed)
100% human-written:
- Pricing structure and business model
- Customer communication (emails, support)
Git commits marked with:
Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude <noreply@anthropic.com>
See our commit history: GitHub
Policy Updates
If we add NEW AI tools or change data handling:
- 30 days advance notice via email
- Opt-out option provided
- Updated policy published here
Questions?
Email: jeremy@intentsolutions.io
Response time: 4-hour SLA (business hours), typically 30-min, 7 days/week
Policy violation: Use subject "POLICY VIOLATION" for priority